Cancellation & Refund Policy

Effective Date: August 12, 2026

At Imran Dresses, we aim to provide our customers with high-quality products and a smooth shopping experience. Please read this policy carefully before placing your order.

1. Order Cancellation

Customers may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests can be accepted only if the order has not yet entered processing, production, customization, or dispatch.

Once an order has entered production, customization, or has been dispatched, cancellation may not be possible.

For customized or specially made products, cancellation may not be available once production has started.

2. Refund for Cancelled Orders

If an order cancellation is approved, the eligible amount will be refunded through the original payment method used for the order.

Refund processing time may depend on the payment gateway, bank, or financial institution.

3. Returns

If you receive a product that is:

Damaged
Defective
Incorrect
Significantly different from the product ordered

please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs/videos of the product and packaging so that we can review the issue.

4. Return & Exchange Eligibility

Products may be eligible for return or exchange only after approval from our customer support team.

Returned products should generally be:

Unworn
Unused
Unwashed
In their original condition
Returned with original packaging and tags, where applicable

Products showing signs of use, damage, washing, alteration, or improper handling may not be eligible for return or exchange.

5. Customized & Special Orders

Customized, personalized, or specially made products may not be eligible for cancellation, return, exchange, or refund once production has started, except where the product is defective, damaged, incorrect, or otherwise covered by applicable law.

Customers are advised to confirm customization details, measurements, colours, and other specifications carefully before placing an order.

6. Refunds for Defective or Incorrect Products

If our review confirms that the product received is defective, damaged, or incorrect, we may provide:

A replacement product, subject to availability; or
A refund of the eligible amount.

The resolution will be communicated after reviewing the issue.

7. Non-Refundable Situations

Refunds or returns may not be available for:

Change of mind after the order has entered processing
Incorrect size selected by the customer
Products altered or modified by the customer
Products damaged after delivery due to customer handling
Customized products where production has already started
Products returned without prior approval

This does not affect any rights available to customers under applicable law.

8. How to Request a Cancellation or Refund

To request a cancellation, return, exchange, or refund, please contact us with:

Order Number
Customer Name
Registered Phone/Email
Reason for Request
Photos/Videos, where applicable

9. Refund Processing

Once a refund is approved, it will generally be initiated through the original payment method.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.

10. Changes to This Policy

Imran Dresses reserves the right to update or modify this Cancellation & Refund Policy when necessary. Any updated policy will be published on this page.