Shipping, Delivery & Returns Policy

Effective Date: August 12, 2026

At Imran Dresses, we carefully process and prepare every order to ensure that our customers receive their products safely and in good condition.

1. Order Processing

Orders are processed after successful payment confirmation.

Our products may require time for preparation, quality checking, packaging, and dispatch.

2. Estimated Delivery Time

Our standard estimated processing and delivery timeline is:

4–6 weeks

The actual delivery time may vary depending on the product, customization requirements, availability, and delivery location.

3. Shipping

We currently ship orders to serviceable locations within India.

Applicable shipping charges, if any, will be clearly displayed at checkout before the order is placed.

For customized or special orders, additional delivery requirements may be communicated to the customer before order confirmation.

4. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

Full Name
House/Flat Number
Street/Locality
City
State
PIN Code
Contact Number

If incorrect or incomplete information results in a failed or delayed delivery, the customer may be responsible for any additional shipping charges required for re-delivery.

5. Order Tracking

Once an order has been dispatched, tracking details may be provided to the customer where tracking is available.

Customers can use the tracking information provided to check the status of their shipment.

6. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeline, delays may occur due to:

Courier or logistics delays
Weather conditions
Public holidays
Natural disasters
Government restrictions
Incorrect address or contact information
Other circumstances beyond our reasonable control

Such delays do not automatically qualify an order for cancellation or refund.

7. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

Order number
Clear photographs of the product
Photographs/videos of the packaging, where applicable
Description of the issue

Our team will review the request and provide the appropriate resolution.

8. Returns

Returns are accepted only for eligible products and after approval from our customer support team.

Returned products should generally be:

Unworn
Unused
Unwashed
In original condition
With original tags and packaging, where applicable

Products that have been worn, washed, altered, damaged, or improperly handled may not be eligible for return.

9. Customized Products

Customized, personalized, or specially made products may not be eligible for return or exchange once production has started, except in cases involving a manufacturing defect, incorrect product, or other circumstances covered by applicable law.

Customers should carefully verify measurements, customization details, colours, and other specifications before confirming a customized order.

10. Exchange

Where applicable, exchanges are subject to product availability and approval by our customer support team.

Customers should contact us before sending any product back.

11. Return Shipping

Where a return is approved due to a defective, damaged, or incorrect product received from us, we may arrange or reimburse eligible return shipping costs as applicable.

For other approved returns, return shipping charges may be the customer's responsibility.